Responsible Gambling

Gambling can be an enjoyable form of entertainment when approached responsibly. We are committed to promoting safe and responsible gambling practices for all our users. It is important to us that you stay in control of your gambling activity at all times. Please read the information below to help you understand the risks associated with gambling and the tools available to help you manage your play.

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. Recognising the warning signs early can make a significant difference. You may have a gambling problem if you notice any of the following:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or personal responsibilities due to gambling
• Lying to friends or family members about how much time or money you spend gambling
• Using gambling as a way to escape stress, depression, or other emotional problems
• Feeling unable to stop gambling even when you want to
• Experiencing financial difficulties as a direct result of gambling
• Thinking about gambling constantly, even when doing other activities

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you stay in control of your activity. These tools are available to all users at any time and are designed to give you the power to manage your gambling habits effectively.

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Loss Limits: Restrict the amount of money you are able to lose within a chosen time period.
• Session Time Limits: Control how long you spend gambling in a single session by setting a time limit reminder.
• Reality Checks: Receive regular pop-up notifications reminding you of the time you have spent gambling during a session.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: Permanently or indefinitely exclude yourself from gambling by closing your account. Once activated, self-exclusion cannot be reversed until the chosen exclusion period has ended.

To access any of these tools, please visit your account settings or contact our customer support team who will be happy to assist you.

Helpful Resources

If you feel that gambling is becoming a problem for you or someone you know, help is available. The following organisations offer free, confidential support and advice to anyone affected by problem gambling:

• BeGambleAware - BeGambleAware provides information, advice, and support to help people make informed decisions about their gambling. Their website offers a range of resources including a free helpline and live chat service.
• GamCare - GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain. They operate the National Gambling Helpline and offer counselling services, online forums, and self-help tools.

Remember, gambling should always be a fun and entertaining activity. If it stops being enjoyable, please reach out for help. You are never alone, and support is always available.